In a healthy disagreement, the goal should not be to win or let the other person change their mind and agree with you. The goal should be to understand the perspective or point of view of the other in order to find common ground and mutual understanding so that the two can move forward. One strategy that should help facilitate this task is to ask questions; However, it is essential that you actually listen to the answers to move towards understanding. You`ve probably experienced enough conflict in your life to detect unhealthy conflicts when you see it and hear it. It has a way to hit you in the gut. Second, it is interesting to note that professional intermediaries often say that when they are called upon to resolve a conflict, both parties are barely on speaking terms. Once the mediators look at the substance of both parties, they learn that the signs of abundance are present, but people have ignored the importance of it until things reach a breaking point. What is the unhealthy agreement in the teams, and how to recognize it? And that brings me back to the definition of conflict. Conflict is how design teams come to a common understanding of every decision made in the design process. Conflicts in design are not always accompanied by negative emotions, hostilities or drama.
It is not always a matter of disagreement. In conflicts, they are two (or more) people trying to understand each other, which opens the door to future decisions and, ultimately, at the end of the project. Many of us are used to the idea that any conflict is bad and has negative consequences. In the United States, we have been conditioned to believe that all arguments, regardless of subject, sound or attitude, should be avoided. However, not all conflicts are unhealthy. There is something like a healthy conflict, and having disagreements or productive debates can be a healthy mental exercise. Group thinking and unhealthy chords are bad for teams and team projects. Any team whose interactions typically involve « unhealthy chords » « may seem strong at first glance, but deep down, the team will always be weak. It is very likely that this team will be plagued by wear and tear problems, poor results, and will fight to win and retain its most talented members of the team.
You can learn a valuable lesson from mediators` Playbooks by staying alert when it shows signs of unhealthy conflicts to resolve conflicts in your small business. These include: workplace harassment is a particular type of unhealthy conflict, which is generally categorized by repetitive behaviours over time, in which one person addresses another. The bully does not need to be a manager or other person in power; it may be an employee, a frequent customer or another business relationship. What is important when it comes to harassment is that the victim behaves in targeted behaviour in the form of harassment, insult or forced language and/or incisiveness. If this type of conflict occurs for too long, the person on the recipient may experience feelings of fear, anger, resentment or sadness that all influence their ability to work well. Healthy conflict is based on mutual respect and trust. Participants should be able to express ideas without being harassed or depressed due to disagreements. Avoid embarrassment and finger instead, participants are able to constructively express disagreements or problems.